Policies

It’s important to us that our clients feel fully informed and confident when working with us. That’s why we’ve made an extensive list of past clients’ questions along with answers from our experienced team. Browse through the information below, and if you have a question that isn’t included here, feel free to reach out to us today. The time I spend with each client on the phone, email and meeting if valuable time that could be billable. This is to ensure the best product for the client.

Late fees

Any late fees will be to the results of late monthly recurring payments for monthly clients and yearly clients. Each client will be charged $9.00 fee for invoices not paid on time up to 5 days. Any longer than $5 days fees addition fee will be applied. This will be a direct result of access to the company in the result of non payment by the client.

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refund

Thanks for purchasing our products (or subscribing to our services) at URBANCAPITAL DESIGNS.
We offer a full money-back guarantee for all purchases made on our website or Invoiced. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a 50% reimbursement within 14 calendar days of your initial deposit (website) or completion of services (full payments example Logos)

deposit

The Deposit will be required before any work has been initiate. The remaining balance will be required to be paid in full within 14 days prior to initial deposit. 

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cancellation

If you would like to cancel your subscription you must email or provide a note 90 days before cancellation. Any cancellation within the 90 day threshold will result in a fee of 50% of the package offered 

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Contact Us

If you have any additional questions or would like to request a refund, feel free to contact us.

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